"Eighty-two percent of employees report poor information management is damaging productivity in the workplace" - according to PaperFree partner M-Files.  In their study, the 2019 Global Intelligent Information Management Benchmark Report, M-Files found that a leading hinderance to productivity was workers knowing what system contained needed information, how to use it, and knowing if the file was the most current.  The study surveyed 1,500 office workers around the world.

PaperFree partner OpenText recently announced the introduction of their OpenText Extended ECM Enabler for Microsoft Dynamics 365 for Customer Service.  This solution combines OpenText's ECM portfolio with Dynamics 365 for Customer Service to improve customer service workflows and customer engagement - in short, it integrates content services into processes.  This solution was developed in partnership with Contesto.

From the press release: